Frequently asked questions

The price includes a professional massage table, freshly laundered towels and sheets, massage oil, and all essential service supplies. Travel fees beyond the free 5 km radius are charged separately where applicable.

Travel is free for the first 5 km. Beyond that, the fee is VND 10,000/km, capped at VND 100,000 per appointment. Senses confirms the distance and fee before you pay the deposit.

A VND 100,000 deposit is required for your first appointment and will be deducted from the total service price. Returning customers are generally not required to pay a deposit unless advised before the appointment is confirmed.

No. Our listed prices include the full cost of the service. If you wish to thank your massage professional, the amount is entirely up to you. Tipping does not affect the quality of your service.

Senses accepts bank transfer or cash. The total price is confirmed before your appointment.

Relaxation Massage offers a gentle and calming experience. Deep Tissue Massage uses controlled, focused work on areas of muscular tension. Sports Massage is designed for active people and is adapted to their activities and individual goals.

Choose 60 minutes for a focused session on a few key areas. A 90-minute session offers a balanced full-body experience and suits most customers. Choose 120 minutes for an unhurried experience or when several areas need additional attention.

Please provide a clean, clear space, share any building or hotel access instructions, and tell us about relevant health concerns, allergies or areas to avoid. Senses brings the massage table, sheets, towels, oil and required supplies.

Yes. You may request more or less pressure, ask for a change in technique, avoid a particular area, pause or end the massage at any time. More pressure does not necessarily mean a better result.

Please tell Senses before booking. We will consider the situation within our professional scope and may adjust, postpone or decline the service or recommend medical advice. Pregnancy appointments are only accepted when an appropriately trained professional is available and the required safety conditions have been confirmed.

The professional arrives at the confirmed address, sets up the table and briefly discusses your needs, health information, preferred pressure and areas requiring attention. You are given private time to prepare before the massage begins. During the session, the professional checks your comfort, then packs the equipment and provides appropriate aftercare guidance.

A massage professional assigned by Senses will arrive at the confirmed address with the massage table and required supplies. Identification details are sent at least 45 minutes before the appointment so that you can verify the professional.

No. Senses assigns the professional according to availability and operational requirements. We do not accept selection requests based on gender, age, appearance or personal characteristics unrelated to professional service quality.

Senses cleans hands before and after every appointment, uses freshly laundered towels and sheets for each customer, and cleans reusable equipment after every service. Please tell us in advance about any allergy or sensitivity to oils or products applied to the skin.

Draping with a sheet or towel is mandatory. Only the area currently being massaged will be exposed, while all other areas remain appropriately covered. You may keep your underwear on and decline massage on any area.

Senses only uses the information required to confirm appointments, provide services, support safety and follow up after the appointment. Health information is not used for advertising. Please see our Privacy and Personal Data Protection Policy.

Through our website, Zalo or Messenger.

Each appointment must be booked at least 60 minutes before the start time so the therapist can travel and prepare. The last session of the day starts at 21:00 (60-minute package), so same-day bookings are accepted until 20:00. Longer packages need earlier booking: 90 minutes until 19:30, 120 minutes until 19:00.

With at least 2 hours’ notice, you may receive a deposit refund or transfer the deposit to a new appointment. The deposit is non-refundable for cancellations made with less than 2 hours’ notice or for a no-show.

Service hours are 10:00 to 22:00 daily. Every session must end by 22:00, so the latest start time depends on the package: 60 minutes starts by 21:00, 90 minutes by 20:30, and 120 minutes by 20:00.

Our current service areas are listed on the service areas page. Availability also depends on the address, travel time and current schedule.